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What is the future of the industry?
I apologize in advance because I have a feeling this post is going to be rather long-winded. I suffer from insomnia at times and find it difficult to sleep. My mind begins to wander and race and they think of many things maybe some are important, maybe some aren't so important.
But in reflection of all the controversy and negativity that has been presented in our professional forum it makes me reflect and think about many aspects of our profession.
I will digress a bit…. I went to the dentist today and when all was said and done in about an hour and 45 min. I had to pay a bill of $1832. I paid the bill without thinking about it too much and when I day for a little bit. I then thought, what made me pay that amount of money without question? The answer came rather fast, well he's a dentist! That's what Dentists charge.
So then I tried to compare his profession to my profession. Granted he has a ton more formal education but what really are the differences? His liability is if somebody gets injured, they get an infection, he does the wrong treatment, and I guess someone could die.
I then thought about my profession. In my profession, should I be negligent, it can cause personal injury, significant injury and possible death. Yet, I get paid nowhere near the amount of money he gets paid. Why is that? Please understand that I am not thinking we should get paid what professional doctors make, but we should be making a whole lot more than we are.
So then, I ask myself why not? Why in the hell are we not charging at least $1200 for a basic home inspection? Once again the answer came very quickly to me, because we have set a standard so low that the general public does not feel we are worth that fee. So then you must ask yourself, why does the general public not have a positive professional aspect of what we do and feel that we deserve professional wages? For that, I have no answer. But I do have a cause. The cause is simply, we do not project a professional image to the rest of the world. Who is at fault for that? I would have to say, the majority of the seasoned inspectors (me included). We sit back and we wonder and bicker and argue like children, call each other morons, chubby and every other silly name and then think we demand professionalism from the general public. How can they give respect when we don’t even respect our own organization, fellow inspector and profession?
We keep listening to the “experts” telling us what to do. And yet how many of the experts are actually experts? How many of them perform 6 figures a year? How many perform 7 figures a year? If you think income is not a good measuring device for business success, well we strongly disagree. If I say I have 100% customer satisfaction for 10 years running and only performed 10 home inspections, its not really an accomplishment is it?
But then most people look at successful people like Dale Duffy, Jeff Pope and they see these people as the standard within our profession. I hate to tell you, they are far from standard. They are exceptional. I think it was maybe Chris Currins or Gary Farnsworth stating that they actually made MORE money 10 years ago per inspection, then they do now. Think about it, that is not even taking into account for inflation!
So the “experts” in all their infinite wisdom have lead us down a path of less money! And now we listen to them. Really? To me it is very very evident that what we are presently doing SUCKS. Unless your into philanthropy and doing more for less. This proves the saying ‘Doing the same thing over and over and expecting different results is INSANE’, and it is. And yet it is what they preach. Why?
Things have to change and they must change in a huge way. Forget about the way things are done. We have to think way outside the box and get consumer confidence and the image of professionalism. How do we do that? Well there is the question; I do not have the answer to. But I do know what works in certain areas (for me anyways).
As I have been reading the negative posts, there are several areas not talked about. Be aware without this ONE thing not a single one of us would make a thin dime. What every single business in the entire world needs to survive is a CLIENT. I see all the talk about, OUR aspect, OUR liability, what WE want, what WE feel is good. Does any of that even matter, at all? To me, what I want is NOTHING. What the client desires is EVERYTHING.
I am NOT pushing a 90 day warranty, just using it as an example because of the all the controversy.
How many people actually ask their client “Would you prefer to have a 90 day warranty or not? Hell I go to Costco and damn near buy everything I can from there. Why? The RETURN policy is the ONLY reason. Hell, I can find it cheaper online, but I like getting it now and if it sucks, take it back. I have been a shopper there for about 10 years and I don’t even price shop, if Costco has it, I buy it from there. Now here is the kicker, I have only returned ONE thing in 10 years. How crazy is that? But that ONE time made such an impression on me that they performed to obtain my consumer confidence.
So once again, ask your client, would you prefer a 90 day warranty with that or not? What do you think they would say? Really? I bet most would say, HELL YES! So if the client would want it, they why not? Are we not suppose to please and appeal to the client?
Let me guess, what if the warranty doesn’t pay? You look like crap and your reputation is RUINED, you will be tar and feathered and run out of town. OR, maybe just maybe….You can make it right. My reputation is in my hands and I am in control of it. If someone calls me totally upset, I try to make it right, even if they are wrong. Why? Its basic numbers to me. Happy clients lead to more money. Many hear talk about the liability. What liability? If the claim doesn’t get paid? Who cares? Make it right yourself and YOU deal with the warranty company on your terms.
Any added service comes with liability. Warranties and thermal cameras are the exact same thing. They have a fee and they open you up to liability. But does it COST you anything if you make money from it? Meaning if I increase my revenue by $10,000 a year by having a thermal infrared camera, but it costs me $1500 a year to maintain is it financially beneficial to me? I would say yes. So now everything is the SAME. If I can get 100 more people singing my praises and exponentially increasing my volume at a higher fee, but costs me $2000 one time every 5 years, is it worth it? I would say YES. So instead of liability, liability, liability, look at it from a PROFESSIONAL businessman’s eyes and determine if the gains far outweigh the actual costs. Not the perceived costs, the actual costs. To live a life of “what if’s and negative scenarios you will amount to nothing, in ANYTHING you do”.
Things will not improve by themselves, they must improve as an effort of a few, some, many. We are NOT a profession. Want me to prove it? We make far less than we should given the liability we have. What YOU as an individual think we are is NOTHING, it is what the general public or the “client” perceives you as. As I said before, do not look at Dale Duffy and Jeff Pope as the norm, they are not. They are exception businessmen with a insight and portray a professional presence and command a professional fee.
So now, I have proven what we are doing doesn’t work, where we are is not working, and we have no real direction after what, 30 years? It is not what I can do about it, its what can WE do about it? That is not for me to decide, but these are the ranting and thoughts of an old, fat guy with insomnia. Food for thought and maybe, just maybe professional dialogue can begin and progress to professionalism can begin with this very thread…Who knows?
But in reflection of all the controversy and negativity that has been presented in our professional forum it makes me reflect and think about many aspects of our profession.
I will digress a bit…. I went to the dentist today and when all was said and done in about an hour and 45 min. I had to pay a bill of $1832. I paid the bill without thinking about it too much and when I day for a little bit. I then thought, what made me pay that amount of money without question? The answer came rather fast, well he's a dentist! That's what Dentists charge.
So then I tried to compare his profession to my profession. Granted he has a ton more formal education but what really are the differences? His liability is if somebody gets injured, they get an infection, he does the wrong treatment, and I guess someone could die.
I then thought about my profession. In my profession, should I be negligent, it can cause personal injury, significant injury and possible death. Yet, I get paid nowhere near the amount of money he gets paid. Why is that? Please understand that I am not thinking we should get paid what professional doctors make, but we should be making a whole lot more than we are.
So then, I ask myself why not? Why in the hell are we not charging at least $1200 for a basic home inspection? Once again the answer came very quickly to me, because we have set a standard so low that the general public does not feel we are worth that fee. So then you must ask yourself, why does the general public not have a positive professional aspect of what we do and feel that we deserve professional wages? For that, I have no answer. But I do have a cause. The cause is simply, we do not project a professional image to the rest of the world. Who is at fault for that? I would have to say, the majority of the seasoned inspectors (me included). We sit back and we wonder and bicker and argue like children, call each other morons, chubby and every other silly name and then think we demand professionalism from the general public. How can they give respect when we don’t even respect our own organization, fellow inspector and profession?
We keep listening to the “experts” telling us what to do. And yet how many of the experts are actually experts? How many of them perform 6 figures a year? How many perform 7 figures a year? If you think income is not a good measuring device for business success, well we strongly disagree. If I say I have 100% customer satisfaction for 10 years running and only performed 10 home inspections, its not really an accomplishment is it?
But then most people look at successful people like Dale Duffy, Jeff Pope and they see these people as the standard within our profession. I hate to tell you, they are far from standard. They are exceptional. I think it was maybe Chris Currins or Gary Farnsworth stating that they actually made MORE money 10 years ago per inspection, then they do now. Think about it, that is not even taking into account for inflation!
So the “experts” in all their infinite wisdom have lead us down a path of less money! And now we listen to them. Really? To me it is very very evident that what we are presently doing SUCKS. Unless your into philanthropy and doing more for less. This proves the saying ‘Doing the same thing over and over and expecting different results is INSANE’, and it is. And yet it is what they preach. Why?
Things have to change and they must change in a huge way. Forget about the way things are done. We have to think way outside the box and get consumer confidence and the image of professionalism. How do we do that? Well there is the question; I do not have the answer to. But I do know what works in certain areas (for me anyways).
As I have been reading the negative posts, there are several areas not talked about. Be aware without this ONE thing not a single one of us would make a thin dime. What every single business in the entire world needs to survive is a CLIENT. I see all the talk about, OUR aspect, OUR liability, what WE want, what WE feel is good. Does any of that even matter, at all? To me, what I want is NOTHING. What the client desires is EVERYTHING.
I am NOT pushing a 90 day warranty, just using it as an example because of the all the controversy.
How many people actually ask their client “Would you prefer to have a 90 day warranty or not? Hell I go to Costco and damn near buy everything I can from there. Why? The RETURN policy is the ONLY reason. Hell, I can find it cheaper online, but I like getting it now and if it sucks, take it back. I have been a shopper there for about 10 years and I don’t even price shop, if Costco has it, I buy it from there. Now here is the kicker, I have only returned ONE thing in 10 years. How crazy is that? But that ONE time made such an impression on me that they performed to obtain my consumer confidence.
So once again, ask your client, would you prefer a 90 day warranty with that or not? What do you think they would say? Really? I bet most would say, HELL YES! So if the client would want it, they why not? Are we not suppose to please and appeal to the client?
Let me guess, what if the warranty doesn’t pay? You look like crap and your reputation is RUINED, you will be tar and feathered and run out of town. OR, maybe just maybe….You can make it right. My reputation is in my hands and I am in control of it. If someone calls me totally upset, I try to make it right, even if they are wrong. Why? Its basic numbers to me. Happy clients lead to more money. Many hear talk about the liability. What liability? If the claim doesn’t get paid? Who cares? Make it right yourself and YOU deal with the warranty company on your terms.
Any added service comes with liability. Warranties and thermal cameras are the exact same thing. They have a fee and they open you up to liability. But does it COST you anything if you make money from it? Meaning if I increase my revenue by $10,000 a year by having a thermal infrared camera, but it costs me $1500 a year to maintain is it financially beneficial to me? I would say yes. So now everything is the SAME. If I can get 100 more people singing my praises and exponentially increasing my volume at a higher fee, but costs me $2000 one time every 5 years, is it worth it? I would say YES. So instead of liability, liability, liability, look at it from a PROFESSIONAL businessman’s eyes and determine if the gains far outweigh the actual costs. Not the perceived costs, the actual costs. To live a life of “what if’s and negative scenarios you will amount to nothing, in ANYTHING you do”.
Things will not improve by themselves, they must improve as an effort of a few, some, many. We are NOT a profession. Want me to prove it? We make far less than we should given the liability we have. What YOU as an individual think we are is NOTHING, it is what the general public or the “client” perceives you as. As I said before, do not look at Dale Duffy and Jeff Pope as the norm, they are not. They are exception businessmen with a insight and portray a professional presence and command a professional fee.
So now, I have proven what we are doing doesn’t work, where we are is not working, and we have no real direction after what, 30 years? It is not what I can do about it, its what can WE do about it? That is not for me to decide, but these are the ranting and thoughts of an old, fat guy with insomnia. Food for thought and maybe, just maybe professional dialogue can begin and progress to professionalism can begin with this very thread…Who knows?
Vote for Best Defect Picture for April
Please take a moment and vote for your best Defect Picture for this Month.
Thanks
#1
They paved around this heatpump, go figure...
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#2
Rafters? We don't need no stinking rafters. (or clearance)
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#3
4x4 floor joists cut and spliced with 2x4's with a gap in between
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#4
"There used to be a moisture problem..... Wait!, you're going under there?"
Not that unusual, it was just funny the way the guy said it.
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#5
Make sure you walk through the middle of the kitchen - the house might tip over.
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#6
Everyone knows for proper support you need Campbell Soup Chunky style
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#7
What do you mean the gas meters is a bad location?
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#8
I'm not sure if this structure is meant to support a sod farm...
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#9
"Uh, Mr. Inspectorman, we've had a slight set-back since you were here last"!
(And no, Mr. Inspectorman was not advised of any "change orders" prior to arrival)!
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#10
Dont you think we would see stains in the ceiling if the roof leaked?
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#11
Homeowner..... I don't know how it happened but the whole dam roof cracked
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#12
Yes, I lifted the rug. But only because I felt a slight depression in the floor.
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#13
there is a main electrical shut off under this waterfall
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#14
They were going to install a big beautiful picture window, so they cut out the framing, left the brick in place & were ready to receive the window.
When the window arrived & it was the wrong size. So they just framed up the hole & stuck a clock on the brick, put an awesome antique train in at the bottom & called it a day.
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#15
Sure wish I had a better pic. This plastic tube ran from the condensate drainage pump up to and friction fit on to a half inch cpvc pipe. that cpvc pipe was jammed into another plastic tube and attached to copper tubing and then they even put in a small trap before heading back up to another connector about a couple inches long and the other end was fit over a threaded six inch nipple which was screwed into a drilled and threaded hole in the existing drain pipe. I thought it was a rather clever mickey mouse setup and since it was drainage and obviously low pressure, I did not make much of a stink about it but pointed it out as a rather unorthadox setup
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#16
A true can light. Is this IC rated?:grin:
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#17
The new weep hole sprinkler system
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:)
Thanks
#1
They paved around this heatpump, go figure...
Attached Thumbnails
#2
Rafters? We don't need no stinking rafters. (or clearance)
Attached Thumbnails
#3
4x4 floor joists cut and spliced with 2x4's with a gap in between
Attached Thumbnails
#4
"There used to be a moisture problem..... Wait!, you're going under there?"
Not that unusual, it was just funny the way the guy said it.
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#5
Make sure you walk through the middle of the kitchen - the house might tip over.
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#6
Everyone knows for proper support you need Campbell Soup Chunky style
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#7
What do you mean the gas meters is a bad location?
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#8
I'm not sure if this structure is meant to support a sod farm...
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#9
"Uh, Mr. Inspectorman, we've had a slight set-back since you were here last"!
(And no, Mr. Inspectorman was not advised of any "change orders" prior to arrival)!
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#10
Dont you think we would see stains in the ceiling if the roof leaked?
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#11
Homeowner..... I don't know how it happened but the whole dam roof cracked
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#12
Yes, I lifted the rug. But only because I felt a slight depression in the floor.
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#13
there is a main electrical shut off under this waterfall
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#14
They were going to install a big beautiful picture window, so they cut out the framing, left the brick in place & were ready to receive the window.
When the window arrived & it was the wrong size. So they just framed up the hole & stuck a clock on the brick, put an awesome antique train in at the bottom & called it a day.
Attached Thumbnails
#15
Sure wish I had a better pic. This plastic tube ran from the condensate drainage pump up to and friction fit on to a half inch cpvc pipe. that cpvc pipe was jammed into another plastic tube and attached to copper tubing and then they even put in a small trap before heading back up to another connector about a couple inches long and the other end was fit over a threaded six inch nipple which was screwed into a drilled and threaded hole in the existing drain pipe. I thought it was a rather clever mickey mouse setup and since it was drainage and obviously low pressure, I did not make much of a stink about it but pointed it out as a rather unorthadox setup
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#16
A true can light. Is this IC rated?:grin:
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#17
The new weep hole sprinkler system
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:)
New Inspetor
Hello, I am a new inspector in Indiana. Any advise on gaining work? Do most new guys work for someone else? Thank you ..
House Fire
Had a house fire, should the fiberglass insulation between the logs that were exposed to extensive smoke and water be replaced or cleaned?
Got to shake the hand of Captain Thomas Jerome Hudner, jr.
http://www.seaforces.org/usnships/dd...mas-Hudner.htm
Medal of Honor Receipient for the Korean War.
DDG 116 built at Bath Iron Works will be named after him.
I was asked to attend the Ceremony to represent the Tinsmith Trade for work on those ships along with other tradesman.
88 years old and looks sharp as ever.
:):D
Medal of Honor Receipient for the Korean War.
DDG 116 built at Bath Iron Works will be named after him.
I was asked to attend the Ceremony to represent the Tinsmith Trade for work on those ships along with other tradesman.
88 years old and looks sharp as ever.
:):D
Thinking about starting a Part-Time Inspection Career
I live in the tri-state area of West Tennessee (Memphis, Tn - West Memphis, Ar - North Ms). I currently have a full time job with the government (non-inspection related) and I wanted to know if the current economy would keep me from getting any work after getting certified? I haven't started any school inspection schooling as of yet, but I am thinking about it. I just don't want to spend the money and time on something that may not work out in the end. I do think that the fact that I live within 20 miles of 3 states gives me an advantage. what do you guys think. Has work slowed down or sped up since around 2008?
Thanks in advance.
Thanks in advance.
If you can't attend, register for this webinar anyways.
If you can't attend the free webinar, register anyways.
The system will:
"Finding Major Defects in a Home Inspection #2"
Free. Open to everyone.
Thursday April 18, 2013, 8:30 - 9:30 EDT.
(Check your time zone.)
We're going to find a major defect in this home (picture above).
Limited to 1,000 attendees. Bring your questions.
Register now at https://www3.gotomeeting.com/register/289647438
The system will:
- automatically email you a link to the webinar recording; and
- notify you about the next webinar.
"Finding Major Defects in a Home Inspection #2"
Free. Open to everyone.
Thursday April 18, 2013, 8:30 - 9:30 EDT.
(Check your time zone.)
We're going to find a major defect in this home (picture above).
Limited to 1,000 attendees. Bring your questions.
Register now at https://www3.gotomeeting.com/register/289647438
Gold is below $1,500 right now. Buy the dips.
The dip won't last long.
Unvented atic
I recently came across an attic where the soffits were well ventilated, but there were no vents in the roof. The home was built in 2005. In Florida there is a roofing final inspection. It appears that the building inspector missed it. Not sure if that is an issue, or how serious. There is never any snow in the area, and it rarely gets below 45 degrees, so condensation will not likely be an issue. I'm curious to know how much it will effect the attic temp, and if it really needs to be corrected.
Tom
Tom
Unbelieveable what some Orillia home inspectors will do for a buck
I completed an inspection several weeks ago an found this, retaining walls bowed, steps angled down, my conclusion the whole of the front berm is sliding slowly and needs rebuilt. Then I found the driveway slopes into the garage and floods as evidenced by the waterline around the foundation wall inside, Garage/foundation wall shows signs of displacement and leakage,and it went on and on until I found the attic covered in a "mould like substance". My clients decided to walk from the home purchase.
Two or three weeks later they were told by the re the home had sold. The seller and their re brought in another Inspector to do an inspection and his report found no issues with the foundation, retaining wall and most importantly advised that the attic was self correcting if more ventilation was added!
My clients knew better as I had educated them with information in the report and documentation from several sources in additional files and were as astounded as was I an Orillia Home Inspector would say that. There had to be at least 1500 sq foot surface area involved along with the insulation etc.
I guess that there are bad inspectors everywhere but clearly this one sold out any integrity they may have had for the price of an inspection and referral.
Ps My clients had me do another inspection this last week and this one was a keeper.
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Two or three weeks later they were told by the re the home had sold. The seller and their re brought in another Inspector to do an inspection and his report found no issues with the foundation, retaining wall and most importantly advised that the attic was self correcting if more ventilation was added!
My clients knew better as I had educated them with information in the report and documentation from several sources in additional files and were as astounded as was I an Orillia Home Inspector would say that. There had to be at least 1500 sq foot surface area involved along with the insulation etc.
I guess that there are bad inspectors everywhere but clearly this one sold out any integrity they may have had for the price of an inspection and referral.
Ps My clients had me do another inspection this last week and this one was a keeper.
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Basement sump pump video
http://www.youtube.com/watch?v=iEdwXOYTaOQ
Don't know if they just bought it, did not listen to entire vid BUTT...
1:45 there is at least 1 exterior crack in basement wall, uh huh.
So at least some of that efflorescence on the inside of wall is due to that crack. Appears to be some above grade openings as well and so ummm duh, they ALL need to be repaired/waterproofed correctly if ya wanna STOP the water from where its really getting in and help stop further efflorescence.
Sure looks like an inside system was previously installed along that back wall. And again, it did not stop the water from entering the stoooopid exterior crack. Hence, the exterior crack, an existing defect, AND most likely WHY and where most-maybe all of the water was/is entering, was not fixed,is still open.
Wasn't fixed prolly due the same old shtt which is either/both, inside system company bullshtt'd previous owner or they're incompetent sob's who don't know what to look for, don't know why-where water often FIRST enters duh blocks, don't give a shtt.
Don't need to be in this basement,or most others (not all eh) to see, to tell, to know, just in case some are wondering how the fc can Bubba know.
Don't know if they just bought it, did not listen to entire vid BUTT...
1:45 there is at least 1 exterior crack in basement wall, uh huh.
So at least some of that efflorescence on the inside of wall is due to that crack. Appears to be some above grade openings as well and so ummm duh, they ALL need to be repaired/waterproofed correctly if ya wanna STOP the water from where its really getting in and help stop further efflorescence.
Sure looks like an inside system was previously installed along that back wall. And again, it did not stop the water from entering the stoooopid exterior crack. Hence, the exterior crack, an existing defect, AND most likely WHY and where most-maybe all of the water was/is entering, was not fixed,is still open.
Wasn't fixed prolly due the same old shtt which is either/both, inside system company bullshtt'd previous owner or they're incompetent sob's who don't know what to look for, don't know why-where water often FIRST enters duh blocks, don't give a shtt.
Don't need to be in this basement,or most others (not all eh) to see, to tell, to know, just in case some are wondering how the fc can Bubba know.
An exercise
Remove Association branding, Educational levels and Tiered Designations.
What could any Provincial, Federal and State governments do to insure a Home Inspector is legitimized.
IE: Mandatory registration. Association members upon completion of their examinations and successfully achieving a passing grade are handed to the government authority that is designated to oversee this fine industry..
What could any Provincial, Federal and State governments do to insure a Home Inspector is legitimized.
IE: Mandatory registration. Association members upon completion of their examinations and successfully achieving a passing grade are handed to the government authority that is designated to oversee this fine industry..
Emergency forum
Well gees jonas what makes you think it wasn't an emergency to me Thanks for nothing. I know how to read
HOMinspect software
I am looking for soft ware for reports. Has any one used HOMinspect.com software, tried it for reports or seen a report from this software? The price seems very good. You own the software out right and no additional costs for the reports according to the company brochure.
wood stove certifications
What is WWT certification and is it somthing I need as an inspector?
Thanks Robert in California
Thanks Robert in California
Be Cautious Upon Sending Emails
http://www.foxnews.com/politics/2013...ocuments-show/
I wonder if this will include home inspection reports and the personal information that goes with them.
I wonder if this will include home inspection reports and the personal information that goes with them.
Your thoughts...more on licensing?
An extensive regulatory framework should govern the practice of home inspection in Quebec and Canada. This is the main conclusion of a major study conducted by the Association des consommateurs pour la qualité dans la construction (ACQC).
http://dcnonl.com/nw/33539/cb
http://dcnonl.com/nw/33539/cb
Wow how about this mit
I did not believe the client from the first phone call but she sure seems to have a cement as she says roof. House had cement fascia and attic access and until I went up there I did not think I would find what I found. I wish my roof was built like it. It looks like it was poured in place and had metal in it according to the mighty MT 6 so I called it reinforced. Have any of youu come across anything that looks like this. Heck I wish I could have my roof done like it if it is reinforces as it seems. The thing that sucks is that she will not get roof covering discount unless she can prove it passed an inspection and she has no idea and thinks it is original. I doubt it. Roll membrane on top of concrete from what I can tell. I think it will last forever. Let me know if you have seen similar just so I can learn. This is one for the next course. al l photos are the property of me and not to be used without my written consent. Pretty cool huh :)
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